Hotel Policy

decor-big-white.png
  • Check in at 3.00pm and check out at 12.00pm
  • Extended check-out time up to 6.00pm @ 50% of published rate. After 6.00pm @ full rate. A Surcharge will be imposed if check-out time exceeds 2 hours or more
  • Pets are not allowed
  • Smoking not allowed
  • 24 hours' reservation service
  • A Surcharge RM40.00 will be imposed for each extra occupant in a room
  • Room charge include breakfast. For extra breakfast request RM10.00 for child and RM15.00 for adult
  • An amount will be imposed of items are missing or damages are found in a room. The amount will depend on case to case basis
  • Please note that effective 1 April 2012, the City Council of Melaka will be imposing a Heritage Tax of RM2 per room per night payable directly to the hotel upon check-in.
  • Tourism Tax for foreigner RM10.00 per room and per night. Guest need to pay at the counter upon check in.

Cancellation Policy

  • If cancellation or modified up to 3 days before date arrival, full refund will be provided but subjected to a processing fee and bank or payment gateway charges.
    If cancellation or modified less than 3 days or in case no-show, 100% of the first night will be charged.
    All cancellation & refund is subject to a processing fee and bank or payment gateway charges.